#### AI Response Config

Langue
Import

#####

###### Enable AI

Turn on AI-powered responses
⚠️ ATTENTION : L'IA est actuellement DÉSACTIVÉE

Aucun message ne sera traité (analyse IA, réponses locales, génération de réponses). Activez l'IA ci-dessus pour reprendre le traitement automatique.

##### AI Connected

Ready to respond to messages

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AI Responses
0
Local Learning

##### Response Style

###### Persona Settings

Persona Type
Define the AI's role and personality
Custom Persona Name Give your custom persona a name

###### Tone Profile (Sélect your tone)

Neutral
Balanced and calm
Friendly
Warm and approachable
Professional
Formal and business-like

###### Consistency Test Results

###### Style Suggestions

##### Absolute Rules

Define questions and their absolute responses that the AI must use
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Total
0
Actives
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Inactives
0
Duplicates

###### Default Response

Active
Example: "I'm not sure about that, but I'll find out and get back to you soon."

###### Escalation Protocol

Active
Example: "I'll check with my team and get back to you within 24 hours."

##### Business Information

###### About Us

Share information about your company and team

Nom de l'entreprise
Slogan
Company Description

###### Services

Define your business services and offerings

###### Pricing

Set up your pricing structure and promotions

Service | Price | Actions
--- | --- | ---

###### Location

Define your business location and service area

Business Location Briefly explain your location (e.g., main office, branches, service area)
Location Explanation

###### Online Presence

Manage your online platforms and social media presence

Platform
URL

###### Payment Information

Configure your accepted payment methods

Payment Method
Details
Explanation

##### Follow-up System

###### Follow-up Settings

Keywords to block follow-ups If the user writes one of these words, they will no longer receive follow-ups.
Maximum number of follow-ups Spam limit per conversation.
Follow-up delays (in days)
Example: Follow-up 1 after 2 days, Follow-up 2 after 5 days, etc.

##### Validation IA

###### Validation of AI Responses

Validate the good AI responses to transform them into absolute rules (Cache L1). The validated responses will be used first.
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Total
0
À valider
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Promues
0
Rejetées

###### AI Responses to validate

##### Media Gallery

###### Upload images, videos, and documents for AI responses

###### Drag & Drop Media Files

Images (JPG, PNG, GIF, WEBP)
Videos (MP4, AVI, MOV, MKV)
Audios (MP3, OGG, WAV, M4A, AAC) ✅
Documents (PDF, DOC, TXT)

###### Use Cases

Company
Services
Pricing
Location
Timing
Advantages
Appointment
Purchase
FAQ
Offers

###### Files 0

###### AI Instructions

Tell AI how to use this media

##### Media Library

Manage your uploaded media files
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Total
0
Images
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Videos
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Audio
0
Docs

##### No media files yet

Upload your first media file to get started

##### Transfert vers humain

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###### Configuration

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###### Numéros ignorés par l'IA

Les numéros ajoutés ici seront ignorés par l'IA. Vous devrez répondre manuellement à ces contacts via WhatsApp.
Format international sans + ni espaces (ex: 33612345678)

Numéro | Ajouté le | Actions
--- | --- | ---

Aucun numéro ignoré - Tous les messages sont traités par l'IA

Total ignorés : 0

###### Nouvelle règle

Active Inactive
Erreur Doublon
Click to configure this rule
Activate/Deactivate

###### Déclencheur

Utilisez des phrases claires et spécifiques

###### Réponse

Écrivez des réponses claires et professionnelles
Attached Media (Optional - Images, Videos, Audios, Documents)
Select up to 10 files

###### Drag & Drop Files Here

Images (JPG, PNG, GIF, WEBP)
Videos (MP4, AVI, MOV, MKV)
Audios (MP3, OGG, WAV, M4A, AAC) ✅
Documents (PDF, DOC, TXT)

No media selected

Supported formats: Images, Videos, Audios ✅, PDF, Documents (max 10 files)
New Follow-up Rule
Trigger Condition
Trigger Phrase
Delay
Follow-up Message
Confiance: % Qualité: % Template
Validé Rejeté
Réponse :
Marquer comme template (contient des variables {{userName}})

##### Select Media

Filter by Type:
All 🖼️ Images 🎥 Videos 🎵 Audios 📄 Documents
0 media selected (max 10)